ARRIVE ALIVE POLICY

Seahorses.ca ... 

Our goal is to provide our customers with premium lined seahorses, We take great care in packaging and utilizing quality shipping techniques to ensure your new aquatic companion arrives alive and safe. In rare situations, the transport of livestock can be affected by weather conditions and transport delays. Therefore, we have developed a Refund Policy with the following terms. Please read below on how to claim a refund should a problem arise.

- It is important that you are present to accept and sign for your delivery.

- If the seahorse appears to have not survived its journey to you. Please take a 60           

second video of the unopened bag showing the dead seahorse inside.

- Contact us promptly by emailing forwarding video to getseahorses@gmail.com 

- Upon your claim being validated, a replacement seahorse will be sent to you (pending availability), or a Credit Refund will be awarded for a future purchase.

For any questions regarding this Arrive Alive Policy, contact us at getseahorses@gmail.com. or call at 905-716-3710

Servicing the following areas:  Newmarket, Aurora, Richmond Hill, North York, Toronto, Vaughan, Mississauga, Brampton, Burlington, Hamilton, Niagara Falls, Chatham, Stratford, London, Guelph, Kitchener, Owen Sound, Pickering, Ajax, Whitby, Port Hope, Cobourg, Colborne, Brighton, Trenton, Belleville, Kingston, Ottawa, Peterborough, Barrie, Midland, Orillia, GTA, Montreal, Winnipeg, and Many More